1. Is it safe to shop on the internet?

Shopping online is only save when the website you want to buy from provides a secure connection when you make a purchase.

2. What methods of payments are accepted?

All major credit cards like Visa, Master Card, American Express as well as Discover can be used. For convenience, PayPayl, Money Orders, Personal and Certified checks are also available.

3. What about sales tax?

Internet businesses are required to pay tax only in the state they are located in. Therefore, if you live outside the state of New York, you will not be billed for tax. This includes international orders.

4. Is there a catalog available?

Due to the live update of the website that goes on continually with new products, a printed catalog are not able to be supplied.

5. Can I buy wholesale?

Yes you can. Discount can even be given to wholesale orders.

6. I'm do not live in America. Can I still buy the products?

You definitely can. Any additional charges, duties and taxes are the sole responsibility of the customer. Shipping costs must be paid in advance. Brokerage and customs costs can be paid to the shippping carrier directly upon delivery of the product or it can be added to the total cost of delivery.

7. Will I be able to track my order?

Yes, you can. You can visit the site and click on the "track your order" link on the bottom of the page. Keep your order number close as you will need that to track your order.

8. The package arrived, what should I do?

Please check the content of the package before you sign the order to make sure you did not receive any damaged products.

9. What if my package contains damaged goods?

The products will be replaced as soon as possible. Please note that you have to notify the company withing 7 days after delivery. You will need to provide details, eg. pictures, of the damage goods.